How can I contact customer service?

We can be reached via phone during 9am - 5:30pm (GMT) at the following phone numbers:

  • UK: 01252 854411
  • International: +44 1252 854411

We are also available via email at sales@laptopbattery.co.uk.

What types of payments do you accept?

Buy with confidence. Your purchases are protected when made by:

  • PayPal
  • Visa
  • Mastercard

How can I return a product?

All returns/exchanges require a Return Merchandise Authorisation number to be processed. 

To apply for an RMA number, please send an email to RMA@laptopbattery.co.uk, quoting the following:

    1. Original Invoice Number
    2. Model Number
    3. Serial Number of product
    4. Reason for return / Nature of Defect

We will email you with a RMA number, and return instructions.

Please send the item back to us with the RMA number clearly written on the outer packaging. For your protection, we recommend that you use a recorded delivery service, such as City Link.

Once we have received the item, and verified the details, we will issue a credit for the purchase price of the item.

I ordered or received the wrong item. Or my product is defective.

If you inadvertently order an incompatible battery or adapter, we will be happy to either provide a replacement with the correct part or issue refund, as long as you let us know within fourteen days and send the product back in its original packaging and condition. Replacement items can only be sent, or refund can only be given after the returned product has been received back to laptopbattery.co.uk.

Please refer to our Returns Policy.

Do you ship internationally?

We ship to a wide variety of countries. Please refer to our Shipping Policy